Get answers to our users’ most frequently asked questions
Why do the emojis in my edition look different from the ones I chose?
Different operating systems render emojis differently! Depending on the type of device you are using to view your edition, emojis may look different or, in certain circumstances, unfortunately might not render at all.
- For example, if you input a particular emoji on a Mac computer and then view your sent edition from a Windows operating system or on an Android phone, the design of the emoji might change.
- Some newer emojis are actually encoded “under the hood” as two different emojis combined, and operating systems that don’t support these newer emojis will render them as two separate emojis. The woman running emoji, for example, will show up on devices that don’t support it as the person running emoji followed by the Venus symbol emoji.
This happens independent of Axios HQ software, and isn’t something we can alter.
Can I use HQ on my phone?
No. At the moment, the HQ platform is only supported for desktop use, and is optimized for Chrome.
Can I read my edition on my phone?
Yes. All email editions sent from HQ are mobile responsive and will render well on any device: phone, tablet, or computer.
My page/content isn’t loading. What can I do?
Please try a hard refresh of your browser: Cmd+Shift+R on Mac or Ctrl+Shift+R on Windows. Also make sure to clear any cookies in your browser (by going to Settings → Privacy & Security → Clear Browsing Data, in Chrome) and refresh the page.
If refreshing doesn’t help:
- Your organization may be set to require SSO. If so, please select “Login with SSO” when accessing Axios HQ.
- You may not have access to the series you are trying to load. Contact your Axios HQ account manager to check your permissions and help you gain access.
Can I provide feedback or feature requests?
Yes! You can submit your feedback to directly to our Product team via Canny here.
Can I add an attachment to my email edition?
Not at this time. We recommend that you link out to your document. If your document can generate a link for example, a PDF link, you can hyperlink to the document. If you would have further questions or need assistance please reach out to help@axioshq.com.
Do you have a mail merge feature/can we personalize each email?
Not at this time, but if you’d like us to consider it please submit this feedback via Canny.
Can we add a table or graph in an edition?
Not at this time, but if you’d like us to consider it please submit this feedback via Canny. We recommend taking a screenshot of the table or graph and inserting the image.
Can I send an edition via SMS/Text Message?
No. At the moment, the HQ platform is only supported for desktop use, and is optimized for Chrome.
Can I add audio or video to an edition?
Embedding audio or videos are not currently possible as most email clients (Outlook, Gmail, etc.) do not support that. We suggest using a screenshot of the video as an image and hyperlinking out to wherever the video is hosted (e.g. the URL to the video on YouTube). View our tutorial here.
Is there an Axios HQ app?
No, Axios HQ can only be accessed via web browser at https://editor.axioshq.com/login.
Why can't I see my series menu?
The secondary panel may be collapsed. To expand, navigate to the arrow in the bottom left corner.
