Your first time signing into Axios HQ
Getting started with Axios HQ is easy! Once your organization has an account with Axios HQ, a current user or your HQ account manager can send you an invite to join the platform.
You’ll receive an email prompting you to log in to get started:
Clicking on the button in this email will navigate you to a login page. If your organization does not have SSO required, you will be prompted to create a password for your account:
Once you set your password, you’ll be navigated to a welcome page!
Note for SSO Integration
Axios HQ does not automatically generate accounts. Even organizations who have set up an SSO integration will need to invite each user to the HQ platform in order to gain access. These users do not need to create a password, but the invite step is necessary to be able to log in. Once that account has been created in HQ, users can login with SSO!
Resetting Your Password
If you have already logged into Axios HQ but have forgotten your password, click on the “Forgot Password?” link on the login screen:
You'll be directed to a page requesting you enter your email address:
Once you enter your email address and click “Send reset link”, you'll be navigated to a confirmation page:
You'll receive an email with a button prompting you to reset your password:
Clicking on this button will navigate you to a page to create a new password for your HQ account. Once you add your new credentials, you’re all set!
Axios HQ will temporarily lock your account after 10 failed password attempts, at which point you will need to wait 10 minutes before attempting to log in again. If you exceed 50 failures, your account will be permanently locked. Please reach out to our team at firstname.lastname@example.org if your account has been locked.
Still having trouble? If you're unable to log in to your Axios HQ account or didn’t receive your password reset email, please reach out to your Account Manager or email email@example.com for assistance.