Restricting send-from email addresses with Send Controls

Send Controls allows Owners/Admins restrict and manage which email addresses users can send from in HQ.

Table of Contents: 

1. Adding an email address to Send Controls
2. Adding members as approved senders
3. Viewing series usage
4. How to edit send-from name
5. Send-from view for approved members
6. FAQs

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1. Adding an email address to Send Controls 

🛠️ How it works: 

• Navigate to the "Settings” button on the far left panel and click “Send controls.”

• Click on "Add email address”

• Add the specific email address that you would like to lockdown. Send-from names are optional.

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2. Adding members as approved senders

🛠️ How it works: 

• Navigate to the "Settings” button on the far left panel and click “Send controls.”

• Choose the desired send-from email address.

• Click on “Add approved sender.”

• Next, add the member you want to give send-from email permission to.

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3. Viewing series usage

🛠️ How it works: 

• Navigate to the "Settings” button on the far left panel and click “Send controls.”

• In the Series usage column, you will be able to see the amount of series the send-from email address is used in.

• Click the envelope icon to view which specific series the send-from address is being used in.

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4. How to edit send-from name

🛠️ How it works: 

• Navigate to the "Settings” button on the far left panel and click “Send controls.”

• Next, click on the three-dot overflow menu button and select “Edit.”

• Here you will be able to edit the sender name. Click “Update” to save.

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5. Send-from view for approved members

🛠️ How it works: 

• Click the gear icon in the top right to access your Series settings and navigate to the Share subpage.

• Go to the send-from email address dropdown and click into the box. 

• Members can select which email they’d like to send from: their own email address, one of their approved email addresses, or noreply@customdomain.com. 

• If the send-from email address box is left blank, your edition will be sent from noreply@customdomain.com.

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6. FAQs

What is Send Controls?

Send Controls allows admins to manage and restrict which users can send emails on behalf of specific email addresses. This feature helps organizations ensure better control over email permissions and prevent unauthorized sending.

Who has access to Send Controls?

Send Controls is available to all Premium, Premier, and Advanced organizations that have a custom domain setup in Axios HQ. Only admins will have access to the Send Controls page, where they can manage permissions.

How does Send Controls work?

Admins can lock down specific email addresses and optionally sender names to control which users can use these emails when sending. Users must be explicitly granted permission to send from these addresses.

What happens when Send Controls is enabled for my org?

The Send Controls page will display a list of email addresses that have been used to send editions in the last six months. Users who have previously sent from these email addresses will be pre-approved to continue sending. 

Are sender names required?

No. Sender names are optional because email permissions operate on a one-to-one basis. If multiple series send from the same email address (e.g., communications@axioshq.com) but with different sender names, locking down sender name is not recommended.

How does this affect the Series Setting page?

All senders can send on behalf of themselves (their logged-in email) or use the no-reply fallback. If they have permission to send as another email address, that address will appear in the Send-From email dropdown on the Series Settings page.

What happens when a user attempts to send an email?

Users  can verify their sender name and email address before sending via the "Sending from:" line in the send modal. If the user selects a non-approved email, the Send button will be disabled.

What if multiple senders exist in a series, but only one has permission to use an approved email?

Only the approved sender can send an edition using that email. Other senders must change the

"Send-from" field to proceed.

Will Google or Outlook email permissions sync with Send Controls?

No. These permissions can only be managed within HQ. External mailbox permissions will not

sync.